Pilots and flight attendants are the most visible employees at any airline. But airlines also have many other types of workers. Reservation sales agents assist customers by making reservations for them. Passenger service agents work at an airline’s check-in counter. They help passengers check in for their flights and give them their boarding passes.
Most airlines have VIP lounges, so airline agents work in them. They look after passengers who are waiting for their flights. Airline agents work at boarding gates as well. They check passengers’ tickets, passports, and boarding passes before they board their flights. Cargo handlers load and unload luggage, packages, and freight from airplanes. Mechanics make sure airplanes are in perfect working condition before flying to their next destinations.